Organizes and facilitates activities in the entire GI service line (both office practice and hospital settings) to deliver quality outcomes following evidence-based standards of care. Priorities include quality and service excellence, which focuses on patient, staff and physician satisfaction. Leads and supervises staff to ensure workforce standards are demonstrated in the delivery of patient care. Serves as a link to all disciplines for patient care to assure desired outcomes. This position also mediates and problem-solves concerns related to patient, staff and physicians. This position's main focus will be on operational items including time and attendance monitoring, staff performance evaluations, data collection and reporting, quality management, controlling expenses as it relates to budget and scheduling, patient satisfaction, staff performance management and other duties as assigned. Will ensure compliance of policies, procedures, patient care standards and regulatory guidelines. May assist/back-up other department leaders in the delivery of patient care, assigning patients, staff supervision and problem-solving/mediation as necessary. Will perform these duties for all nursing units for which the director is accountable.