• Coordinates & continuously monitors patient flow, supports patient throughout utilizing appropriate resources from admission, transfer or discharge & facilitates the processes in a timely manner.
• Identifies clinical strengths & opportunities, re-assigns patient assignments to support clinical competency, coaches & mentors employees to improve performance & clinical outcomes.
• Flexes the employees to align with census fluctuations, collaborates with the Operations Administrators and Nursing Staff Office to meet hospital needs.
• Promotes/practices cost containment and maintaining fiscal performance by ensuring appropriate supplies and par levels are maintained.
• Supports departmental goals and the hospital strategic plan. Actively participates in the nursing governance council and unit based committee.
• Conducts department huddles, communicates hospital and department updates and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Perception Survey data.
• Fosters staff empowerment and open communication, leads and guides staff to build a high performance and engaged team.

Patient/Family Communication